Bankruptcy

Notice of closure stuck on the door of a computer store the day after its parent company, Granville Technology Group Ltd, declared 'bankruptcy' (strictly, administration - see text) in the UK.
Bankruptcy is a legally declared inability or impairment of ability of an individual or organization to pay their creditors. A declared state of bankruptcy can be requested by creditors in an effort to recoup a portion of what they are owed; however, in the overwhelming majority of cases, the bankruptcy is initiated by the bankrupt individual or organization.

Purpose
The primary purpose of the laws of bankruptcy are: (1) to give an honest debtor a "fresh start" in life by relieving the debtor of most debts, and (2) to repay creditors in an orderly manner to the extent that the debtor has the means available for payment.
Bankruptcy allows debtors to resolve debts through the division of non-exempt assets among creditors. Additionally the declaration of bankruptcy allows debtors to be discharged of most of the financial obligations, after their non-exempt assets are distributed, even if their debts have not been paid in full. During the pendency of a bankruptcy proceeding, the "debtor" is protected from extra-bankruptcy action by creditors by a legally imposed "stay."

Management Insight and Leadership Secrets of the Legendary Former CEO of General Electric

•Jack Welch's goal was to make GE "the world's most competitive enterprise." He knew that it would take nothing less than a "revolution" to transform that dream into a reality. "The model of business in corporate America in 1980 had not changed in decades. Workers worked, managers managed, and everyone new their place. Forms and approvals and bureaucracy ruled the day."2 Welch's self-proclaimed revolution meant waging war on GE's old ways of doing things and reinventing the company from top to bottom.
•Today, GE with its unique learning culture and boundaryless organization is one the most admired company in the world.
•The techniques and ideas that Welch has employed to move GE forward are applicable to any size corporations, small, medium, or large.1

Motivator Trainer Profile

Nama : IWAN AGUS SETIAWAN
Pendidikan Terakhir : Universitas Budi Luhur (Manajemen Informatika) - Jakarta

RIWAYAT PENDIDIKAN
Pendidikan Formal : a. SDN 04 – Cilandak, Jakarta Selatan (Berijazah 1981)
b. SMPN 86 – Cilandak, Jakarta Selatan (Berijazah 1984)
c. STM 04 – Budi Utomo, Jakarta Pusat (Berijazah 1987)
d. STMIK Budi Luhur, Jakarta Selatan (Berijazah 1995)

Pendidikan Informal : a. Latihan Dasar Kepemimpinan Mahasiswa (tidak bersertifikat – 1989)
b. Leadership for Supervisory (bersertifikat – 2006)
c. Project Management For Executives (bersertifikat – 2007)
d. Professional Corporate Directorship (bersertifikat – 2005)

Lecture : - Inner Vision
- Service Excellent
- Team Management

RIWAYAT PEKERJAAN

April 2007 – Sekarang : PT TRIPILLAR CAHYA ABADI (Safety Supply, Training & Consultancies)
Sebagai tenaga ahli manajemen bisnis, bertanggung jawab terhadap perencanaan strategis bisnis perusahaan dan konsultansi manajemen binsis.

Juni 2006 – April 2007 : PT ZENITH INTI PRATAMA (Management Consultant & Training)
Sebagai tanaga ahli bidang perencanaan bisnis dan program pengembangan manajemen, SDM dan Business Development.

Jan, 2006 – Sekarang : WISATAHATI (Spiritual Organization)
Sebagai tenaga ahli perencanaan strategis manajemen operasional. Pengajar bidang manajemen dan pengembangan SDM.

Okt, 2006 – Sekarang : LEADERS CAMP (Outdoor Training Camp)
Pendiri Organisasi Pengembangan SDM melalui metoda alam terbuka. Bertanggung jawab sebagai koordinator perencanaan dan pengembangan program pendidikan dengan metoda alam terbuka (outdoor training method)

Mar, 2001 – Agst, 2005 : PT TRACON INDUSTRI (Engineering & Management Consultancies)
Bertanggung jawab terhadap operasional bidang konsultansi manajemen bisnis dan training, termasuk pengembangan bisnis (business development)

Nop, 1996 – Mar, 2001 : PT REKAYASA INDUSTRI (Engineering Procurement Construction Commissioning)
Bertanggung jawab terhadap operasional pengembangan SDM perusahaan, termasuk training, penilaian karya dan pengembangan karir.

Okt, 1992 – Des, 1994 : PT TRIMASTERKOM (Computer & System Supply)
Bertanggung jawab terhadap penjualan dan pemasaran (marketing).

The Arenas of Success - Article by Chris Widener part.3

I Want To – The Arena of Vision

Sometimes one of the best ways to determine what you or your company or organization should do is what you want to do! Two sections back we asked what the possibilities were for your business. We decided to dream a little. Now, of those possibilities, what ones would you really like to do? The reason for this is simple:

Because those ideas that stir our passions for excellence become things that we can easily “see.” They can become our “vision.” Vision is a word that is used a lot in leadership development these days, and for a good reason. In order for something to happen, someone has to first see it happening long before it actually does. Sure, there are lots of things you could do (possibilities), but what do you want to do? What can you see yourself doing? If money, and time, were no object; if you knew that you couldn’t fail at your attempt; what would you want to try? Then, why not try? This can become your vision. And a vision is a powerful thing. Vision is what drives success and accomplishment. Just think of the great accomplishments of mankind and about what vision must have been behind them. So, what do you want to do in your life? What would you like to accomplish with your business or organization? Great things come when we dream, when we gain a vision of a better tomorrow. Vision drives us to attempt things far beyond where we are right now. Here is one of my favorite quotes from old Rough and Ready, Teddy Roosevelt. I hope it encourages you to stretch for greater things. “Far better it is to dare mighty things, to win glorious triumphs, though checkered by failure, than to rank with those poor spirits who neither enjoy, nor suffer much, because they live in the gray twilight that knows neither victory nor defeat.”

I Will – The Arena of Dedication

They say that the three most important things in real estate are “location, location, location.” That may very well be true, but I have decided, after being involved in numerous start-up ventures (both for profit and non-profit) that the three most important things in work, especially during the start-up process, are “perseverance, perseverance, perseverance.” I have come to believe that much of what separates the successful from the unsuccessful is simply determination. The successful are not always the brightest, the best looking, or those with the most prestigious diplomas. Instead, they are the ones who say “I will do this!” and “Hardship will not deter me!” These people have entered into and continually live in the arena of dedication. Staying there long enough usually puts them on top. Dedication is a key to success. So far, we have had you determine your corporate values, and had you dream and think of the possibilities for your life, work, and organization. What now? Hard work! Once you and your staff have determined what your possibilities are, you should also spend some time to recognize all of the hard work that will be involved in achieving your dreams. Then spend some time preparing to meet the challenges. Here are some questions to help you get through the process, prepare yourself for the job ahead, and come out on the end of success.

What are the obstacles we will face?
How will we overcome those obstacles?
What kinds of attitudes and dedication will we need to exhibit when the time comes to face difficulties and up-hill battles?
What are the rewards our dedication will bring to us as individuals and corporately?
Focusing in on these questions will help you prepare for the times when you will need to show dedication, perseverance and inner fortitude. The mental preparation now will strengthen you to succeed later.

I Do – The Arena of Accomplishment

As we close this series, it is important to remember that these phases are all constantly rotating through different areas of our lives. In some areas we will be in the values formulating arena, others the dedication arena. And of course we will at times be in the accomplishment arena. It comes when the job is complete. What is important at this stage? Well, a few things actually.

A little rest.
Notice I said a “little.” It isn’t time to sit back for good, but resting can be a much-needed reward for all of the hard work you have shown up until now. After the pace of pursuing your dreams, your body and mind need some well– deserved rest.

A little celebration.
Celebrations are great for us. What is all the work for if one can’t enjoy the fruit of his labor? Maybe it is a small dinner out. Maybe it is a huge celebration like a party for a hundred of your closest friends and business associates. Maybe it is an exotic vacation?

A sense of fulfillment.
The greatest reward is, as the old saying goes, “the satisfaction of a job well done.” Not many people make it to the accomplishment arena very often. Enjoy the satisfaction!

A new high bar.
One of the great things about life is the challenge of new heights. You have accomplished your task, and that’s good, but…
Now, What’s Next?

The Arenas of Success - Article by Chris Widener part.3

I Want To – The Arena of Vision

Sometimes one of the best ways to determine what you or your company or organization should do is what you want to do! Two sections back we asked what the possibilities were for your business. We decided to dream a little. Now, of those possibilities, what ones would you really like to do? The reason for this is simple:

Because those ideas that stir our passions for excellence become things that we can easily “see.” They can become our “vision.” Vision is a word that is used a lot in leadership development these days, and for a good reason. In order for something to happen, someone has to first see it happening long before it actually does. Sure, there are lots of things you could do (possibilities), but what do you want to do? What can you see yourself doing? If money, and time, were no object; if you knew that you couldn’t fail at your attempt; what would you want to try? Then, why not try? This can become your vision. And a vision is a powerful thing. Vision is what drives success and accomplishment. Just think of the great accomplishments of mankind and about what vision must have been behind them. So, what do you want to do in your life? What would you like to accomplish with your business or organization? Great things come when we dream, when we gain a vision of a better tomorrow. Vision drives us to attempt things far beyond where we are right now. Here is one of my favorite quotes from old Rough and Ready, Teddy Roosevelt. I hope it encourages you to stretch for greater things. “Far better it is to dare mighty things, to win glorious triumphs, though checkered by failure, than to rank with those poor spirits who neither enjoy, nor suffer much, because they live in the gray twilight that knows neither victory nor defeat.”

I Will – The Arena of Dedication

They say that the three most important things in real estate are “location, location, location.” That may very well be true, but I have decided, after being involved in numerous start-up ventures (both for profit and non-profit) that the three most important things in work, especially during the start-up process, are “perseverance, perseverance, perseverance.” I have come to believe that much of what separates the successful from the unsuccessful is simply determination. The successful are not always the brightest, the best looking, or those with the most prestigious diplomas. Instead, they are the ones who say “I will do this!” and “Hardship will not deter me!” These people have entered into and continually live in the arena of dedication. Staying there long enough usually puts them on top. Dedication is a key to success. So far, we have had you determine your corporate values, and had you dream and think of the possibilities for your life, work, and organization. What now? Hard work! Once you and your staff have determined what your possibilities are, you should also spend some time to recognize all of the hard work that will be involved in achieving your dreams. Then spend some time preparing to meet the challenges. Here are some questions to help you get through the process, prepare yourself for the job ahead, and come out on the end of success.

What are the obstacles we will face?
How will we overcome those obstacles?
What kinds of attitudes and dedication will we need to exhibit when the time comes to face difficulties and up-hill battles?
What are the rewards our dedication will bring to us as individuals and corporately?
Focusing in on these questions will help you prepare for the times when you will need to show dedication, perseverance and inner fortitude. The mental preparation now will strengthen you to succeed later.

I Do – The Arena of Accomplishment

As we close this series, it is important to remember that these phases are all constantly rotating through different areas of our lives. In some areas we will be in the values formulating arena, others the dedication arena. And of course we will at times be in the accomplishment arena. It comes when the job is complete. What is important at this stage? Well, a few things actually.

A little rest.
Notice I said a “little.” It isn’t time to sit back for good, but resting can be a much-needed reward for all of the hard work you have shown up until now. After the pace of pursuing your dreams, your body and mind need some well– deserved rest.

A little celebration.
Celebrations are great for us. What is all the work for if one can’t enjoy the fruit of his labor? Maybe it is a small dinner out. Maybe it is a huge celebration like a party for a hundred of your closest friends and business associates. Maybe it is an exotic vacation?

A sense of fulfillment.
The greatest reward is, as the old saying goes, “the satisfaction of a job well done.” Not many people make it to the accomplishment arena very often. Enjoy the satisfaction!

A new high bar.
One of the great things about life is the challenge of new heights. You have accomplished your task, and that’s good, but…
Now, What’s Next?

The Arenas of Success - Article by Chris Widener part.2

I Could – The Arena of Possibility

Now we cover the arena of possibility.

It seems to me that many businesses, and schools and organizations often get so caught up in the day to day that they lose their zest for life. They get the nose to the grindstone, and may even be doing important work, but they forget to dream. They forget to think of what could be. (for more on achieving your dreams, see my article “Dare to Dream Again) How is your business in the arena of possibility? What would happen if at your next staff meeting, whether you have 30 people or it’s just you and your partner, you asked the question “What could we really do if we put it all together? If we really stretched ourselves as far as we could?” Or how about “What are the possibilities for this business to really do something great or dynamic?” I think that you would probably be astounded at what you would hear. People have great ideas, dreams, and possibilities inside of them. They just need someone to stop the treadmill and ask the question, surrounded by an atmosphere of acceptance.

Here are some areas to think about possibilities in:

The office atmosphere
Customer relations
Customer satisfaction
Increased sales
Increased profit
Community service projects

I Would – the Arena of Negotiation

After you have recognized your corporate values, understood your responsibilities and then had your staff possibilities session, there comes a time of reflection upon those possibilities. Every possibility has a cost associated with it. At this point an organization not only says “we could” but they also need to determine what the cost will be and whether or not the successful implementation of the possibility is worth the cost. This is the arena of negotiation. It isn’t negotiation in the traditional sense of the word, such as negotiating a price with a client or vendor, but is primarily an internal negotiation. This is where you ask qualifying questions. “I would if…”

If this is to come about, what will the cost be? Is it worth it? If this comes about, what will the ramifications be in other areas of my business? What other adjustments would have to be made, and are they worth it? What would the reward have to be in order for me to pursue this possibility? How long will it take me to reach this possibility? In light of that, do I want to readjust the organization for that period of time? In other words, would the outcome be worth it? What trade-offs will I have to make with my time, finances, staff, customers, or family? Are these trade-offs worth it?

These are all examples of negotiation questions. You are negotiating internally, with yourself or your staff.

For example, you may find that your possibilities include substantially more profit for an extra five hours of your time per week. But your family life may be such that it wouldn’t be the overall best situation for you to increase your workload five more hours a week at this point in your life. Perhaps it is still a possibility, but should be delayed for a year or two You may see the possibility of giving better customer service by adding two new employees, to bring the ratio of employees to customers down. What would the cost be? What would the reward be? Perhaps you will find out that the reward, be it financial or otherwise, is more than sufficient in your mind to spur you on to pursue the possibility. You may want to get a comprehensive view of your current customers’ satisfaction. There is any number of ways to go about obtaining that information. Giving a response card to each person that visits. Calling past customers on the phone. Visiting each client personally. What are the costs of these? Which ones are right for you and your staff at the current time? Every possibility has a cost associated with it. Take some time this week to measure the costs of your possibilities. Then, when you find those that are good for you – go for it!

The Arenas of Success - Article by Chris Widener part .1

"The credit belongs to the man who is actually in the arena; whose face is marred by dust and sweat and blood; who strives valiantly; who errs and comes short again and again; who knows the great enthusiasms, the great devotions, and spends himself in a worthy cause; who at the best knows in the end the triumph of high achievement; and who at the worst, if he fails, at least fails while daring greatly." Theodore Roosevelt

1. I Am - the Arena of Values
   
2. I Should – the Arena of Responsibility
   
3. I Could - the Arena of Possibility
   
4. I Would - the Arena of Negotiation
   
5. I Want To - the Arena of Vision
   
6. I Will - the Arena of Dedication
   
7. I Do - the Arena of Accomplishment

In this article we are going to be looking at the “Arenas” that every person, organization, or business can operate out of. They are Values, Responsibility, Possibility, Negotiation, Vision, Dedication, and Accomplishment. The degree of our success is directly related to the degree in which we excel in and balance these arenas. As you go through each segment, think practically, because these are intended to be more than intellectual ideas. They are intended to help you solidify them into your life and turn your potential into performance. Though this article is specific to business and industry, the principles here are easily translated into personal application.

I Am - The Arena of Values.

Every person, organization and business has values. They may not know what they are, or they may not be able to articulate what they are, but they have them. The values of a business are what they believe in. What do they think is important? What do they hold as dear to the organization? Customer satisfaction is a simple value that a business may hold, for example. What a company values will affect the way the business runs and the employees act and work, so it is important to know what your business values are. Here are some questions for you to ask. I would encourage you to involve as many top-level people in this process as possible, as well as others, even down to the lowest levels of the organization. What do we think is important? What do we hope to accomplish? What do we believe in as we go about our work? Another item to deal with is Values Dissonance. That is when you state your values and find that they are not in action in the company. This then, takes teamwork and leadership to make sure that everybody is on the same page with your corporate values. The first step in a successful organization, or for your own life for that matter, is to determine your values. I would encourage you to spend some time on this if you haven’t already. And if you have, continue to make sure that everybody in the organization knows and believes in them.

Two excellent books on the subject are Leadership Jazz, and Leadership Is An Art, both by Max DuPree. Is there clear indication in your place or work that you are operating in the Arena of Values? Can you say without a doubt that “I Am,” or “We Are”? Hopefully you can, and if not, you can be, with a little work.

I Should – The Arena of Responsibility

I understand that responsibility is in some people’s minds a four-letter word, but not in those who want to achieve true, lasting success that benefits not only themselves, but a great number of people around them. Those who would lead the way to accomplishment must also understand that they have responsibilities. And the man or woman of honor, integrity, and success, lives up to those responsibilities. So what are these responsibilities that we must live by? While I want to encourage you to think about them specifically for your own life and business, there are a few that I believe are for all of us.

To be a person and company of high integrity.
Ultimately, we are only a success to the degree that we are honorable people. This means that we are honest, hard working, and forthright. I don’t think it matters how much money one accumulates if the are not a person of integrity.

To live by the “golden rule.”
And the golden rule isn’t what one of my best friends grew up thinking it was: He who has the gold, makes the rules! No, it is that we will treat others as we want to and expect to be treated.

To our families.
Regardless of the work we do, it is of utmost importance that our families sit atop the priority list. Sometimes I think of all the people I help and work so hard for day by day and realize that none of them will be at my side when I breathe my last breath. My wife and children will fill those spots. Therefore, they get the most from me. I owe it to them. They are important to me and it is my responsibility to be there for them, no matter what my opportunities are elsewhere.

To give to charity.
The more you hear from me, the more you will realize that I am big on the idea of charity. I think one of the things that rounds us out as healthy, successful people is to give away money, time, and possessions, free of all strings. Simply give it away to a cause that you believe in. Make it big. Make it a sacrifice. Instead of a $10 check every now and then, put it into your budget to give away a certain amount every month. At first you will think it is impossible but it will come around. And one of the great benefits to this is that at the end of your life, you will be able to look back and see the difference you have made.
These are just a few areas, but they are the umbrellas that cover the rest of our lives. If we get these right, we are 95% there.

Self Improvement- Motivation Articles Series

4 Effective Tips for Self Improvement

The world today is zooming by and we have to find ways to cope with the speed of changes in order not to be left behind.
The world’s population is growing by the minute and the skills that are available via the standard academic channels are replicating at the same rate. Thus, if we want to succeed in this world, we have to engage in any kind of self improvement effort. If we simply go with the flow and not take the initiative to further our personality and skills, chances are, we will not amount to anything, at all.
Just as a book should not be judged by its cover, we wish you read this entire article on self-improvement before actually making a judgement.
Here are four effective tips that might be of interest to you.

Self-improvement tip 1: Enrol yourself in interesting self help and development classes.
If you really want to stand out, you must have a extra to offer, whether to your personal or business life. Several classes on various topics and activities are available nowadays. Choose those that interest you most, or those that are similar to your chosen career.
Self-improvement tip 2: Maximize all your senses
Learn to listen more carefully, see more clearly and feel more deeply. Initially you will be surprised at this tip, because you do use your five senses daily. However, you will be shocked, upon closer scrutiny, how little you use them. If you learn to be more sensitive to the people around you and your surroundings, the better you will be able to handle lifes’ challenges, whether small or big.
Self-improvement tip 3: Relish your “me” time.
Since a lot of people nowadays focus most of their time and energies on working and making money, “ME” time is probably one of the most precious rewards to yourself. Use your alone time wisely. Reflect on your day, breathe and savour the moment. Try not to waste it on the small stuff and use it to study your life path and see if you are still on the right track. Your alone time is a great time to get yourself back on course.
Self-improvement tip 4: Cherish your relationships.
Man is a social animal, Aristotle (greek philosopher) said. It is inevitable that we socialize. Thus, we must know how to take care of our relationships. Working hard is great, but, remember, money cannot buy the kind of happiness that is obtained from healthy human relationships.
Many of us are now enrolling in various self help courses, not just for skills development, like communication skills and career skills, physical development, like Yoga and boxing, but also for personality building, like meditation and public speaking. Some people even choose to join groups of people with the same interests, like dancing or singing, to further theirs while trying to pass the time.
All in all, we are always seeking ways to better ourselves, not just to be able to adapt to the changing times, but also to move ahead. Presently, simply having a university degree will not suffice anymore. You have to have something extra to offer in order for you to excel.
There are many ways you can improve yourself. In fact, there is no single and uniform self improvement technique for everyone because we all have unique personalities, lives and aspirations. Decide what works best for you and wait for the rewards to come in. We live in a extremely competitive world. We owe it to ourselves to enjoy what career and personal development can bring.
Andrew Chin is a recognized authority on the subject of Self Improvement. His web site http://www.selfimprovementsguide.com provides a wealth of informative articles and resources on everything you will need to know about Self Improvement. All rights reserved. Articles may be reprinted as long as the content and links remains intact and unchanged.
Article Source: http://EzineArticles.com/?expert=Andrew_Chin

Self Improvement- Motivation Articles Series

4 Effective Tips for Self Improvement

The world today is zooming by and we have to find ways to cope with the speed of changes in order not to be left behind.
The world’s population is growing by the minute and the skills that are available via the standard academic channels are replicating at the same rate. Thus, if we want to succeed in this world, we have to engage in any kind of self improvement effort. If we simply go with the flow and not take the initiative to further our personality and skills, chances are, we will not amount to anything, at all.
Just as a book should not be judged by its cover, we wish you read this entire article on self-improvement before actually making a judgement.
Here are four effective tips that might be of interest to you.

Self-improvement tip 1: Enrol yourself in interesting self help and development classes.
If you really want to stand out, you must have a extra to offer, whether to your personal or business life. Several classes on various topics and activities are available nowadays. Choose those that interest you most, or those that are similar to your chosen career.
Self-improvement tip 2: Maximize all your senses
Learn to listen more carefully, see more clearly and feel more deeply. Initially you will be surprised at this tip, because you do use your five senses daily. However, you will be shocked, upon closer scrutiny, how little you use them. If you learn to be more sensitive to the people around you and your surroundings, the better you will be able to handle lifes’ challenges, whether small or big.
Self-improvement tip 3: Relish your “me” time.
Since a lot of people nowadays focus most of their time and energies on working and making money, “ME” time is probably one of the most precious rewards to yourself. Use your alone time wisely. Reflect on your day, breathe and savour the moment. Try not to waste it on the small stuff and use it to study your life path and see if you are still on the right track. Your alone time is a great time to get yourself back on course.
Self-improvement tip 4: Cherish your relationships.
Man is a social animal, Aristotle (greek philosopher) said. It is inevitable that we socialize. Thus, we must know how to take care of our relationships. Working hard is great, but, remember, money cannot buy the kind of happiness that is obtained from healthy human relationships.
Many of us are now enrolling in various self help courses, not just for skills development, like communication skills and career skills, physical development, like Yoga and boxing, but also for personality building, like meditation and public speaking. Some people even choose to join groups of people with the same interests, like dancing or singing, to further theirs while trying to pass the time.
All in all, we are always seeking ways to better ourselves, not just to be able to adapt to the changing times, but also to move ahead. Presently, simply having a university degree will not suffice anymore. You have to have something extra to offer in order for you to excel.
There are many ways you can improve yourself. In fact, there is no single and uniform self improvement technique for everyone because we all have unique personalities, lives and aspirations. Decide what works best for you and wait for the rewards to come in. We live in a extremely competitive world. We owe it to ourselves to enjoy what career and personal development can bring.
Andrew Chin is a recognized authority on the subject of Self Improvement. His web site http://www.selfimprovementsguide.com provides a wealth of informative articles and resources on everything you will need to know about Self Improvement. All rights reserved. Articles may be reprinted as long as the content and links remains intact and unchanged.
Article Source: http://EzineArticles.com/?expert=Andrew_Chin

Outsourcing

Outsourcing involves the transfer of the management and/or day-to-day execution of an entire business function to an external service provider.^[2] The client organization and the supplier enter into a contractual agreement that defines the transferred services. Under the agreement the supplier acquires the means of production in the form of a transfer of people, assets and other resources from the client. The client agrees to procure the services from the supplier for the term of the contract. Business segments typically outsourced include information technology, human resources, facilities and real estate management, and accounting. Many companies also outsource customer support and call center functions like telemarketing, customer services, market research, manufacturing and engineering.

Outsourcing and offshoring are used interchangeably in public discourse despite important technical differences. Outsourcing involves contracting with a supplier, which may or may not involve some degree of offshoring. Offshoring is the transfer of an organizational function to another country, regardless of whether the work is outsourced or stays within the same corporation^[3][4].

With increasing globalization of outsourcing companies, the distinction between outsourcing and offshoring will become less clear over time. This is evident in the increasing presence of Indian outsourcing companies in the US and UK. The globalization of outsourcing operating models has resulted in new terms such as nearshoring and rightshoring that reflect the changing mix of locations. This is seen in the opening of offices and operations centers by Indian companies in the U.S. and UK.^[5].^[6]

Multisourcing refers to large (predominantly IT) outsourcing agreements. ^[7] Multisourcing is a framework to enable different parts of the client business to be sourced from different suppliers. This requires a governance model that communicates strategy, clearly defines responsibility and has end-to-end integration.^[8]

Process of outsourcing

Deciding to outsource

The decision to outsource is taken at a strategic level and normally requires board approval. Outsourcing is the divestiture of a business function involving the transfer of people and the sale of assets to the supplier. The process begins with the client identifying what is to be outsourced and building a business case to justify the decision. Only once a high level business case has been established for the scope of services will a search begin to choose an outsourcing partner.

[edit] Supplier proposals

A Request for Proposal (RFP) is issued to the shortlist suppliers requesting a proposal and a price.

Supplier competition

A competition is held where the client marks and scores the supplier proposals. This may involve a number of face-to-face meetings to clarify the client requirements and the supplier response. The suppliers will be qualified out until only a few remain. This is known as down select in the industry. It is normal to go into the due diligence stage with two suppliers to maintain the competition. Following due diligence the suppliers submit a "best and final offer" (BAFO) for the client to make the final down select decision to one supplier. It is not unusual for two suppliers to go into competitive negotiations.

Negotiations

The negotiations take the original RFP, the supplier proposals, BAFO submissions and convert these into the contractual agreement between the client and the supplier. This stage finalizes the documentation and the final pricing structure.

Contract finalization

At the heart of every outsourcing deal is a contractual agreement that defines how the client and the supplier will work together. This is a legally binding document and is core to the governance of the relationship. There are three significant dates that each party signs up to the contract signature date, the effective date when the contract terms become active and a service commencement date when the supplier will take over the services.

Transition

The transition will begin from the effective date and normally run until four months after service commencement date. This is the process for the staff transfer and the take-on of services.

Transformation

The Transformation is the execution of a set of projects to implement the Service Level Agreement (SLA), to reduce the Total Cost of Ownership (TCO) or to implement new Services. Emphasis is on 'standardisation' and 'centralisation'.

Ongoing service delivery

This is the execution of the agreement and lasts for the term of the contract.

Termination or renewal

Near the end of the contract term a decision will be made to terminate or renew the contract. Termination may involve taking back services (insourcing) or the transfer of services to another supplier.

Reasons for outsourcing

Organizations that outsource are seeking to realize benefits or address the following issues: ^[9][10][11]

• Cost savings. The lowering of the overall cost of the service to the business. This will involve reducing the scope, defining quality levels, re-pricing, re-negotiation, cost re-structuring. Access to lower cost economies through offshoring called "labor arbitrage" generated by the wage gap between industrialized and developing nations.^[12]
• Cost restructuring. Operating leverage is a measure that compares fixed costs to variable costs. Outsourcing changes the balance of this ratio by offering a move from fixed to variable cost and also by making variable costs more predictable.
• Improve quality. Achieve a step change in quality through contracting out the service with a new Service Level Agreement.
• Knowledge. Access to intellectual property and wider experience and knowledge.^[13]
• Contract. Services will be provided to a legally binding contract with financial penalties and legal redress. This is not the case with internal services.^[14]
• Operational expertise. Access to operational best practice that would be too difficult or time consuming to develop in-house.
• Staffing issues. Access to a larger talent pool and a sustainable source of skills.
• Capacity management. An improved method of capacity management of services and technology where the risk in providing the excess capacity is borne by the supplier.
• Catalyst for change. An organization can use an outsourcing agreement as a catalyst for major step change that can not be achieved alone. The outsourcer becomes a Change agent in the process.
• Reduce time to market. The acceleration of the development or production of a product through the additional capability brought by the supplier.
• Commodification. The trend of standardizing business processes, IT Services and application services enabling businesses to intelligently buy at the right price. Allows a wide range of businesses access to services previously only available to large corporations.
• Risk management. An approach to risk management for some types of risks is to partner with an outsourcer who is better able to provide the mitigation.^[15]
• Time zone. A sequential task can be done during normal day shift in different time zones - to make it seamlessly available 24x7. Same/similar can be done on a longer term between earth's hemispheres of summer/winter.

Growth Corporate

Bussiness Slides-You need to know what, how, when. where, who

Smart Innovation

Argentine BBB-Study Case

'A good start'- Chilean early childhood program makes a difference

• Late in January, a delegation from Chile visited Harvard to discuss Un Buen Comienzo ("A Good Start"), an early childhood education program undertaken in 2006 by the Harvard Graduate School of Education (HGSE), Harvard Medical School (HMS), and the David Rockefeller Center for Latin American Studies (DRCLAS), with the Chilean Ministries of Education and Health and other local institutions that impart preschool education. The pilot project and its evaluation, sponsored by Fundación Educacional Oportunidad, Centro de Estudios Educar, the World Bank, and Unicef, grew out of Chilean president Michelle Bachelet's stated commitment to make early childhood a priority in her administration.

• The main focus of the project is language and literacy skills, with a concomitant emphasis on parental involvement and child health, particularly pollution-related respiratory diseases and obesity - which affect nearly 20 percent of Chilean children. Meetings covered a wide range of topics, including the intensive evaluation of the project and the impact the program could have on policy debate in Chile and other Latin American countries.

• About two dozen people attended the Jan. 23 session at the David Rockefeller Center to review the progress made thus far. Principal investigators on the project Catherine Snow and Hirokazu Yoshikawa, both professors at HGSE, presided over the meeting. The evening began with a presentation by Andrea Rolla, director of research at the Centro de Estudios Educar in Santiago and director of the project in Chile. "Chile is a middle-income country that goes from the desert to the Patagonias," she said, "so it's very diverse. The economy has done very well, so now our focus is on improving social policy, especially the quality of education."

• Research shows that high-quality preschool education is one of the best investments a country can make in its future, and that language and literacy skills are crucial to lifelong learning. Worldwide, children from low-income families have lower levels of reading comprehension, but in Chile, said Rolla, "More than 50 percent of parents from all different social classes report never reading books to their children, which in general leads to low levels of oral language skills in Chilean children and, later on, low levels of reading comprehension."

25 Lessons from Jack Welch - Management Insight and Leadership Secrets of the Legendary Former CEO of General Electric

1. LeadManagers muddle

2. Manage Less

3. Articulate Your Vision

4. Simplify

5. Get Less Formal

6. Energize Others

7. Face RealityFace

8. See Change as an Opportunity

9. Get Good Ideas from Everywhere

10. Follow up

11. Get Rid of Bureaucracy

12. Eliminate Boundaries

13. Put Values First

14. Cultivate Leaders

15. Create a Learning Culture

16. Involve Everyone

17. Make Everybody a Team Player

18. Stretch

19. Instill Confidence

20. Have Fun

21. Be Number 1 or Number 2

22. Live Quality

23. Constantly Focus on Innovation

24. Live Speed

25. Behave Like a Small Company

HOME: MEDICINE+HEALTH-HOPE in African HIV/AIDS fight-Harvard-developed Internet platform provides real-time HIV medical

• South Africa’s current HIV/AIDS problem is complicated by a parallel epidemic of drug-resistant tuberculosis, said Walker. Add to that a dearth of HIV drugs and the recent failure of a once-promising HIV vaccine.

• That’s where HOPE comes in — an acronym for HIV Online Provider for Education, a Harvard-developed Internet platform for training in HIV medicine.
“The Internet can be used as a tool for HIV medicine throughout the world,” said Rajesh T. Gandhi, director of HIV Clinical Services and HIV Education at MGH. He used HOPE to address the HIGH seminar by remote too, though only from his office in Boston.

• There’s been progress in durable treatments for HIV infection, he said — and even in parts of the world with limited resources antiretroviral therapy is increasingly employed. But training for health care workers does not always keep up with scientific advances, said Gandhi, and opportunities for education are limited by expense and by great distances.

• Telemedicine can help, but it often requires support staff and specialized equipment too expensive and hard to deploy in resource-poor settings. HOPE is a simple and robust alternative. It’s a Web-based voice over-Internet protocol (VoIP) that requires only an Internet connection (high or low bandwidth is OK), computer speakers, and — if you wish to speak — microphones.

• HOPE offers another advantage — conferences that are automatically recorded and archived. That allows what Gandhi called a “blended approach” to learning. Conference goers learn in real time; others can review material later.

• Harvard has been using HOPE for three years now, and organizes twice-monthly HIV education Internet conferences. HOPE technology is based on Centra, a Web-based e-learning platform already commonly used to link businesses all over the world. (Cisco, Microsoft, and others have similar interactivity products.)

American Megatrend 2010

• Pada waktu itu menjadi ide yang kontroversial karena orang menganggap bagaimana mungkin sebuah informasi menjadi nilai ekonomi, Di dekade 1990-an, information economy menjadi motor penggerak ekonomi sebuah bangsa dan telah menjadi industri bernilai triliunan dolar dimana Amerika menjadi penggerak utama dan pemimpinnya

• Megatrends 2010 meliputi berbagai tren sosial, ekonomi, spiritual yang mengubah kapitalisme ke dalam versinya sendiri yang lebih baru dan menyeluruh. Megatrends 2010 menggambarkan dimensi dalam perubahan

• Karena esensi dari ideal dan kepercayaan membentuk berbagai macam tindakan kita

• Dalam Megatrends 2010, Moral adalah hal yang utama. Karena pencarian moral dan arti kerjaan dan juga keinginan untuk mengalami kedamaian dan tujuan dari sesuatu yang sakral didunia bisnis yang penuh stres, adalah kebenaran yang dalam, yang hidup di hati jutaan orang. Seperti etika, sosial, penghargaan terhadap prestasi kerja