| Customers don’t want service! Customers want things that don’t need any service. They want maintenance-free, self-contained solutions, whenever possible. Mediocre service can be worse than no service in some cases. Offering training, spare parts or an organized, pre-set service program as part of the purchase price (or as a higher-priced add-on) may give you greater customer satisfaction |
Kamis, 17 Januari 2008
Strategies to consider
What to Do When You Don’t Get the Sale: Losing the Big-One
| 1. One thing that separates a good salesperson from a great salesperson is the ability to become a backup vendor. 2. One key thing to remember is to never criticize the company that won the business. 3. Find out exactly why you lost the deal. 4. You can also ask for referrals. .....................and many more |
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