I Could – The Arena of Possibility Now we cover the arena of possibility.
It seems to me that many businesses, and schools and organizations often get so caught up in the day to day that they lose their zest for life. They get the nose to the grindstone, and may even be doing important work, but they forget to dream. They forget to think of what could be. (for more on achieving your dreams, see my article “Dare to Dream Again) How is your business in the arena of possibility? What would happen if at your next staff meeting, whether you have 30 people or it’s just you and your partner, you asked the question “What could we really do if we put it all together? If we really stretched ourselves as far as we could?” Or how about “What are the possibilities for this business to really do something great or dynamic?” I think that you would probably be astounded at what you would hear. People have great ideas, dreams, and possibilities inside of them. They just need someone to stop the treadmill and ask the question, surrounded by an atmosphere of acceptance.
Here are some areas to think about possibilities in:
The office atmosphere
Customer relations
Customer satisfaction
Increased sales
Increased profit
Community service projects
I Would – the Arena of Negotiation
After you have recognized your corporate values, understood your responsibilities and then had your staff possibilities session, there comes a time of reflection upon those possibilities. Every possibility has a cost associated with it. At this point an organization not only says “we could” but they also need to determine what the cost will be and whether or not the successful implementation of the possibility is worth the cost. This is the arena of negotiation. It isn’t negotiation in the traditional sense of the word, such as negotiating a price with a client or vendor, but is primarily an internal negotiation. This is where you ask qualifying questions. “I would if…”
If this is to come about, what will the cost be? Is it worth it? If this comes about, what will the ramifications be in other areas of my business? What other adjustments would have to be made, and are they worth it? What would the reward have to be in order for me to pursue this possibility? How long will it take me to reach this possibility? In light of that, do I want to readjust the organization for that period of time? In other words, would the outcome be worth it? What trade-offs will I have to make with my time, finances, staff, customers, or family? Are these trade-offs worth it?
These are all examples of negotiation questions. You are negotiating internally, with yourself or your staff.
For example, you may find that your possibilities include substantially more profit for an extra five hours of your time per week. But your family life may be such that it wouldn’t be the overall best situation for you to increase your workload five more hours a week at this point in your life. Perhaps it is still a possibility, but should be delayed for a year or two You may see the possibility of giving better customer service by adding two new employees, to bring the ratio of employees to customers down. What would the cost be? What would the reward be? Perhaps you will find out that the reward, be it financial or otherwise, is more than sufficient in your mind to spur you on to pursue the possibility. You may want to get a comprehensive view of your current customers’ satisfaction. There is any number of ways to go about obtaining that information. Giving a response card to each person that visits. Calling past customers on the phone. Visiting each client personally. What are the costs of these? Which ones are right for you and your staff at the current time? Every possibility has a cost associated with it. Take some time this week to measure the costs of your possibilities. Then, when you find those that are good for you – go for it!
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